Everybody or company boasts about Personalised service but few provide it.

 

For our family at Mr Scratch & Mr Chip Auto Body Repairs this is easy! Husband and wife team, Conrad and Verena, are always available for quotes or for information. It is common that everyone who pops in for a ‘quick quote’ stays longer than they expect to.

 

Why? Simple.

 

Verena and Conrad will ALWAYS explain what work has to be done and why it has to be done that way. Just phone them and ask for an ‘estimate’. Be prepared to answer many questions. Without seeing the vehicle physically, they will always explain ‘best’ and ‘worst’ case scenarios, so, once again, be prepared for a longer than planned-for call.

 

Apart from the two of them, the rest of the family have been with them for so long that there is always a familiar face to greet you.

 

Adrian Michaels and Ashley Plaatjies have been with Conrad since the beginning. Verena and Faizel Moses joined not long after.

 

Go and visit them! You will be surprised at how well this family function. It must all boil down to their value systems. Read them for yourself (link to VALUES).

 

Based on those values, Verena or Conrad will, from time to time whilst preparing your quote, use the knowledge base of the rest of the family. Our combined industry related experience is well over 40 years and, with your custom, climbing!

PERSONALISED SERVICE, or why We won’t dent your budget